Return policy
What you can return, how long you have and what happens next.
Change of mind
- You have 30 days from delivery to return an unopened, unused product in its original packaging with any seal intact.
- Return postage for a change of mind is yours to cover. We recommend a tracked service — until it reaches us it is your parcel.
- Once it arrives and passes a quick check we refund the product price to your original payment method. The original shipping charge is not refunded.
Opened products
- Supplements are food products. Once a seal is broken we cannot resell them, so opened items cannot be returned for change of mind — including if you do not enjoy the flavour.
- This does not affect your rights when something is actually wrong with the product.
Faulty, damaged or incorrect items
- Email hello@australiansportsnutrition.shop within 7 days of delivery with your order number and a photo of the problem.
- We cover return postage and send a replacement or a full refund, whichever you prefer.
- Nothing here limits your rights under the Australian Consumer Law. Where a product has a major failure you are entitled to a replacement or refund.
How to start a return
- Email hello@australiansportsnutrition.shop with your order number and what you would like to do.
- We reply with a return address and instructions within 1 business day.
- Refunds are processed within 2 business days of the return arriving. Your bank usually takes a further 3-5 business days.