Delivery, Missing Items & Fraud Prevention – australiansportsnutrition

Parcel marked delivered but not found

Check any safe place, with neighbours, and at your nearest post office — Australia Post often leaves a card.
Wait one more business day. Parcels are occasionally scanned as delivered slightly early.
Still nothing? Email hello@australiansportsnutrition.shop within 7 days of the delivery scan with your order number and we will open an enquiry with Australia Post.

Tell us within 7 days of delivery at hello@australiansportsnutrition.shop, with your order number and a photo of everything you received including the packaging.
We check the pick and pack weight recorded against your order and correct it the same day where we can.
Confirmed shortages are replaced or refunded, your choice.

Photograph the parcel and the product before unpacking any further.
Send those photos to hello@australiansportsnutrition.shop within 48 hours of delivery.
We replace damaged goods at no cost and handle the claim with Australia Post ourselves.

Every order is screened automatically. A small number are held for a manual check — usually when the billing and delivery addresses differ, or a first order is unusually large.
If yours is held we email you and may ask for proof that the card is yours. We never ask for full card numbers, your PIN or your online banking password.
Checks are normally cleared within one business day. Orders we cannot verify are cancelled and refunded in full.
If you believe your card has been used on Australian Sports Nutrition without your permission, contact your bank first, then email hello@australiansportsnutrition.shop so we can stop the order.