Frequently asked questions
Answers to what customers ask us most. If yours is not here, hello@australiansportsnutrition.shop reaches a person.
Orders
Orders placed before 2pm AEST on a business day are packed and handed to Australia Post the same day. Orders after that, or on a weekend or public holiday, go out the next business day.
Email hello@australiansportsnutrition.shop as soon as you can. If the order has not been picked we will change or cancel it. Once it has been handed to Australia Post it is on its way, and you would need to use our returns process instead.
No. You can check out as a guest every time. An account simply saves your details and keeps your order history in one place.
Shipping
Flat $10.00 anywhere in Australia, and free once your order reaches $150.00. The bar at the top of the site shows how far away you are.
Australia Post quotes 2-6 business days for standard delivery. Metro areas are usually at the shorter end; WA, NT and regional addresses at the longer end.
Not at the moment. Australian Sports Nutrition ships within Australia only.
Products
Yes. Everything we sell comes direct from the brand or their authorised Australian distributor. We never buy grey-market stock.
Every product page lists the ingredients, serving size and directions. If you are still unsure, email hello@australiansportsnutrition.shop with your goal and we will point you at something sensible. We are not medical professionals — talk to your GP if you have a health condition or take medication.
Somewhere cool and dry, out of direct sunlight, with the lid closed. Powders clump if they get warm or damp; it does not make them unsafe, but it is easier to avoid.
Returns
Only if there is a problem with it. Unopened, unused products can come back within 30 days. Opened food products cannot be resold, so we can only accept those if they are faulty, damaged or not what you ordered.
We refund within 2 business days of the return arriving. Your bank usually takes another 3-5 business days to show it.